Common questions,
straight answers
Everything you need to know about BooQik.
Will patients know they're talking to AI?
Yes — and that's by design. Our AI discloses that it's an AI assistant at the start of every call. It's warm, natural, and uses your practice's name. For complex questions, it offers to have your staff follow up.
Does this replace my front desk?
Not at all. BooQik handles the calls your team can't reach — after-hours, overflow during busy periods, and follow-up that usually falls through the cracks. Your staff focuses on in-office patients.
How long does setup take?
Most practices are live within 5–7 business days. You fill out a short onboarding form, and we handle everything — integration, customization, testing, and launch.
What if I want to cancel?
Cancel anytime with 30 days notice. No contracts, no cancellation fees.
Is this HIPAA compliant?
Yes. We sign a Business Associate Agreement with every client before handling any calls. All data is encrypted and we never store more patient information than necessary.
Do I need to be tech-savvy?
No. You fill out a form about your practice, and we build everything. Every call is logged for you, and anything that needs your attention lands in your inbox and gets flagged on your calendar. No software to learn, no dashboards to manage.
How does BooQik handle emergencies?
If a caller describes a dental emergency, BooQik flags it immediately, takes their name and callback number, and alerts your team by email with a flag on your office calendar within seconds. The caller also gets a text back letting them know someone will reach out. Anything that sounds life threatening is directed to the emergency room. On-call transfer is available as an add-on, which lets BooQik offer to connect the caller straight to your on-call provider during the hours you set. It never tries to handle an emergency on its own.
Can BooQik handle multiple practices?
Yes. Each practice gets its own phone number, conversation flow, calendar, and reporting. Nothing is shared between clients.
What happens if the AI can't answer a question?
BooQik tells the caller it will have your team follow up, takes their information, and sends you an alert. It never makes up answers.
Do you offer a trial period?
We don't offer free trials, but we do offer a live demo where you can hear BooQik handle calls for your practice. Most clients know within the first week that it's working.
What information does BooQik collect from callers?
Name, phone number, reason for visit, insurance provider, and scheduling preferences. Only what's needed to book an appointment and update your team.
How do I get started?
Book a demo, sign up, fill out a 10-minute onboarding form about your practice, and we build everything. Most practices are live in 5–7 business days.